Curbside & Lockdown FAQ's

Update: April 8, 2021

In accordance with Ontario regulations our store is closed to walk-in traffic, but we're offering curbside pick-up as well as fast shipping of online orders.

FAQS

Q - What are your hours?

A - Curbside pick-up and customer service hours are Monday - Saturday 10am - 5pm

Q - How long does it take to process curbside pick-up orders?

A - We're FAST, we strive to have curbside orders ready within a half an hour during business hours.

Q - What do I do when I arrive to pick-up my order?

A - Please call us at our dedicated curbside phone # 905-688-4046 and give us your name and order number. This will initiate a "pick-up appointment" and we'll bring the items out to your vehicle.

Q - Do I have to wear a mask?

A - Yes, Please wear a mask when using curbside pickup. Please also respect social distancing when waiting for your order to be brought out.

Q - How do I know what's in-stock?

A - Our website offers a live inventory, so if you can add it to your cart, we have it in-stock and ready.

Q - How long does it take to process orders to be shipped?

A - If you order before 3pm Monday - Friday your order will typically leave that very same day! Orders placed outside business hours are processed first thing the next business day.

Q - Do I have to order in advance, or can I pay at the door?

A - Unfortunately current regulations state that items must be purchased prior to arrival.

Q - I have to do a return, how does that work?

A - We can accept returns and exchanges. This must be done by appointment, so please call us in advance of arriving.

Q - I noticed you're sold out of a lot of kayaks and SUPs, can I pre-order?

A - Yes! We're suggesting this whenever possible as kayak, canoe and SUPs will be in short supply for the 2021 season. We have orders placed and are actively taking deposits from customers. To reserve a boat, we require a minimum 20% deposit with the balance paid upon pick-up. Boats and boards must be picked up within 1 month of their arrival. For more details please call or email us.