For website purchases our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are not eligible for return and are considered final sale:
To complete your return, we require a receipt or proof of purchase.
Please contact us prior to sending back your item(s) to obtain a return authorization (RA) number.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card. We strive to process refunds as soon as we receive the returned goods, but it may take up to 48 hours to process. Often it also takes a few days for the refund to show up on your credit card account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
For website purchases, we don't do exchanges, instead we prefer to just process a refund for the undesired item and have you place a new order for the desired item. This will result in faster turnaround times for you and less chance of us running out of stock of an item while your return is on it's way back to us.
Please Note: You are responsible for shipping costs to return the unwanted item to us. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns of purchases made in-store are treated the same as website returns above with the following exceptions:
Most of the products we sell have some form of manufacturer's warranty. This warranty is from the manufacturer, not Outdoors Oriented. The warranty period ranges from 3 months to "lifetime" A lifetime warranty only covers manufacturing defects and does not cover normal wear and tear.
If you believe your item is defective:
1) Please call or email us and explain the issue, when it was purchased, and if possible attach pictures of the defect.
2) Once we receive your warranty request we will advise you if your item falls within the manufacturer's warranty policy.
3) If your item would be covered under warranty we'll have you send your freshly laundered/cleaned product back to us at 420 Vansickle Rd. St. Catharines, Ontario, CA L2S 0C7. You are responsible for shipping costs to return the defective product back to us.
4) Depending on the brand and severity of the defect, your product may then be forwarded to the manufacturer for assessment and/or repair. Most brands choose to repair where possible vs. replacing the item. If the item is not repairable, a replacement will be offered.
5) We'll send your repaired or replaced product back to you at no charge.
We will match prices with other retailers (online and in-store) when the following criteria are met:
We must also take into account any additional shipping charges that would apply. For US retailers: exchange rate, duty and clearing charges must also be taken into account. In our experience, once these charges are added, the price typically becomes more expensive than ours, but if it's still cheaper then we'll happily match it!
If the final "to your door" price is not easily identified we are not able to price match. This is often the case with orders from overseas.
If an item you purchased goes on sale from us, or another competing retailer within 14 days of your purchase we'll give you a store credit for the difference. In the instance the cheaper price is at a competing business all price matching requirements (above) must still be met.
For all price matching and price protection inquiries please call or email us and we'll be happy to assist you.
Monday - Wednesday: 10am - 6pm
Thursday - Friday: 10am - 9pm
Saturday: 10am - 5:30pm
Sunday: 11am - 4pm
Local Phone (905) 688-0160
Toll Free in Canada (844) 440-0160
420 Vansickle Rd. St. Catharines, ON
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